Shipping Information
Thank you for shopping with us at Look Good, Feel Great, Smell Fantastic - your order may take a little longer to arrive to you than anticipated due to the changing guidelines surrounding COVID-19.
Rest assured though that we are working as hard and quick as we can in the safest way possible with our delivery partners to get your orders over to you.
Our customer service team are currently extremely busy (please bear with us); we will endeavour to respond to all queries as soon as possible.
Thank you for your patience, understanding and support.
Delivery and Coronavirus:
Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail as our delivery partners and further details and updates can be viewed below.
Royal Mail: In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: https://www.royalmail.com/
UK Standard Delivery (1-3 days):
£3.99 or FREE when you spend over £65 (1-3 working days).
UK Tracked 48 Delivery (Order before 1pm):
£4.99 and order before 1pm for Tracked 48 Delivery (1-2 working days).
UK Tracked 24 Delivery (Order before 1pm):
£5.99 and order before 1pm for Tracked 24 Delivery (Monday to Thursday).